A state-of-the-art AI-powered solution that provides unmatched experience across the entire spectrum of shopping for the right Flights, Ground Transportation, and Hospitality services
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CURRENT BUSINESS CHALLENGES
Complicated & Challenging Environment
High dependency on GDS trained resources
Prone to high operational losses owing to incorrect interpretation of complex fare rules
Low First Interaction Resolution rate - high contacts per booking
KEY FEATURES
Improves Core Processes of OTA & Airline Companies
Simpler
Better
Be-Spoke Business Rule Engine. Adept at processing requests for full service and low-cost airline companies. Eliminates cryptic GDS commands and high learning curve requirements
State of the art process standardizations, making it less stressful. Lower propensity of human error due to incorrect fare interpretation
Faster
Safer
Unified terminal screens to enable Multi GDS Integrations
Customizes Rules Engine and provides protection from Debit Notes
DEMO & BENEFITS
TP Travel Tool
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Seamless Experience
Manage the varied complexities of exchanges, refunds, and cancellations
Ease of Navigation
All without navigating through the complex web of systemic rules and cryptic commands
BENEFITS
TP Travel is acclaimed as the industry's best at helping build efficiency while saving on costs
50%
reduced cost to serve
25%
increase in customer retention
50%
reduction in operational losses
30%
efficiency improvement
RECOGNITION FUEL OUR QUEST TO BE THE BEST AT WHAT WE DO
Teleperformance is the most globally recognised company for both its leadership and best practices. Awards and recognition come, not only from our clients, but from independent third party analysts, several renowned institutes, and most of all, our employees.
"Company of the Year in the Contact Centers Outsourcing Industry in Latin America" by Frost & Sullivan
Leader in the "Global Omnichannel Customer Service Outsourcers Wave" by Forrester
Leader and Star Performer by Everest Group
"2020 Global Outsourcing 100 Leader" for the sixth consecutive year by IAOP
"European Customer Experience Outsourcing Services Growth, Innovation & Leadership" Award by Frost & Sullivan
TRAVEL THE WORLD
with TELEPERFORMANCE
Improve your travel services from anywhere in the world with our best-in-class digital transformational capabilities to deliver outstanding customer experiences and back-office automation and cost reductions.
