PATH TO THE NEW NORMAL

NETFLIX CASE

Scalability and Flexibility through Virtual CX Hubs

Join us and Dekyi Boorsma from Netflix to discover your path to centralized customer experience hubs. Learn how to manage resources, priorities, and constraints, shortening the distance between understanding the concept of customer-centric and operationalizing it in the virtual world we are living in.

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BONUS!

Special guests from Athens, Teleperformance's Cloud Campus Multilingual Hub

NETFLIX CASE

Scalability and Flexibility through Virtual CX Hubs

Companies are more aware than ever that business agility is essential to their survival. With remote work becoming a way of life for so many of us, across so many industries and geographies, the need for truly resilient, flexible, secure, and robust work-at-home solutions has never been greater.


But one of the main challenges faced when operating across multiple territories is in setting up, managing, and funding efficient in-country operations without duplicating organizational footprint, keeping costs under control, guaranteeing operational consistency and security – of data and employees.  


Watch the webinar with Dekyi Boorsma from Netflix sharing her successful experience of creating a Centralized Virtual CX Hub and building an integrated, scalable, and flexible customer service organization at a time of increased demand.  

Featured Speaker

Dekyi is an internationally recognized Customer Experience Expert, Keynote Speaker, and Customer Service Leader, today heading up Netflix's Customer Service Organization in the EMEA region.


Recognized by her peers as an action-oriented, level-headed, and versatile leader, Dekyi counts with a solid background in multinational and multicultural service delivery. She is now leading an organization focused to foster nimble and excellent customer experiences for Netflix’s customers, ready to sustain a course of rapid growth and change experienced by the company, while providing great value and insights to the business.

Dekyi Boorsma 

Director of Customer Services, EMEA for Netflix

The Cloud Campus

Companies like Netflix are more aware than ever that business agility is essential to their survival. With remote work becoming a way of life for so many of us, across so many industries and geographies, the need for truly resilient, flexible, secure, and robust work-at-home solutions has never been greater. 

About "Path to the New Normal"

The COVID-19 outbreak has changed the way we work, study, have fun, and connect. Once this crisis is over, we will finally return to normal. But, faced with how we are living and what we are experiencing today, how can life ever be what it used to?


This moment is the perfect time to collectively reflect on the lessons learned as we reinvent what normal will look like from now on.


"Path to the New Normal" is a digital event series, featuring industry and Teleperformance experts as they deliver key learnings around topics such as Work-at-Home, Automation, Customer Experience, and Digital Sales. "Path to the New Normal" is organized and curated by Teleperformance in cities across Europe, North America, Latin America, and Asia.

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